We offer a “Live on Arrival” guarantee on , sand and rock. This does not include shipping cost. Their are some rock and sand that don’t qualify for this guarantee, you will always be notified if your items fall into this category. All DOA’s must be reported within 12 hours or receipt of shipment. You must be available to receive the items and acclimate them to your system within 1 hour of delivery. If you are not home or plan on acclimating them later that is fine, but that is at your own risk. Many of the animals can go a very long time in transit, but we use the fastest shipping available to preserve the animals health. This guarantee only applies to orders shipping 1-day express. If you choose to use a slower service method, it is AT YOUR OWN RISK due to time out of water .All sales will be finale due to the shipping via ground.
Phone: 813-948-9121 – Dale - I usually return calls within the hour if possible. I may be on the boat and will return calls asap.
To help avoid returns, please be sure to ask questions on any products you are unsure of. We are staffed by qualified saltwater hobbyist and can help you find the best product for your needs. If you need to return an item, you first will need to contact us for an RA (Return Authorization) number. Any return shipped back to us without this RA number will be refused. To qualify for a return, you must meet the follow criteria.
- Returns must be issued an RA number with in 30 days of invoice date.
- Product must be unopened and in resalable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return.
- Returns must be shipped back fully insured and properly packaged.
- You must clearly mark the RA number on the outside of the shipping box. Do not ship any product back in it’s product box. Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused.
Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping and the cure time needed.
On-Line Privacy Statement
We are committed to protecting your privacy here at GULF-VIEW MARINE LIFE INC. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.
Collection GULF_VIEW MARINE LIFE INC.. collects information only in instances where we feel it will be of assistance in providing individuals with quality service. GULF_VIEW MARINE LIFE, Inc. routinely collects information used to create summary statistics in determining ways to improve on-line services. Information collected is vital to identifying system performance and/or problematic areas that need correction.
Information collected through e-mails and web forms
When personally identifying information is submitted, such as e-mail correspondence containing a question or comment, we use the supplied information to fulfill or respond to request(s). This information is also stored for reference when making improvements and/or adjustments to our web site and on-line services. It should be noted that e-mail is a form of communication that is not entirely within a secure environment. Many of our web forms are completed in a secure environment and are generally more secure than typical e-mail delivery.
Use of Information
GULF-VIEW MARINE LIFE, Inc. will not provide, sell or share your personal information to any nonaffiliated third party for independent use. We share information only in one of the following circumstances: a) you authorize it; b) you have requested a transaction requiring it; c) or we are required or permitted by law to disclose such information.